Our Complaints procedure is designed to enable any complaint relating to our service to be resolved speedily and fairly. The fact of your complaint and its content will remain confidential at all times. It will not be disclosed by us to any third party except in the event of litigation or threatened litigation.

Complaints will ordinarily be acknowledged within 24 hours and in any event will be responded to in full within 5 working days.

Complaints will be handled by Andrew Chappell and they should be forwarded using the attached form or addressed to complaints@qvpennies.com in the following format:

Name :

Address :

Email address :


Details of your complaint:

Date it arose :

The item(s) to :
which it relates

The issue giving :
rise to the complaint

 

Click on the QV Pennies® logo in the top-left to return to the Home Page.

QV PENNIES is a registered Community Trade Mark of A. G. Chappell.


Page Last Updated: July 23, 2009

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Complaints Procedure